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Thursday, May 16 • 3:10pm - 4:00pm
21st Century Security: The Human Factor

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The 21st Century firewall isn’t technology...it’s people. Given that 95 percent of all security incidents involve a human component, it is critical to address the human factor as part of an overall cybersecurity program.
LabCorp identifies cybercrime as a top risk globally. The Office of Information Security has a risk-aware, evidenced-based security strategy that includes an integrated Behavior Management and Communications service line. Our use case, the themed program OIS mission:SAFE, is a multi-modal approach to cybersecurity that includes both active and passive elements. Through persistent engagement and direct feedback, the program builds awareness, educates staff about the realities of cybercrime, and empowers them to become more security conscious.

OIS mission:SAFE has two main goals:
1) To inspire staff to want to learn about cyber security
2) To convert information security from a choice to a habit.

Based on the principles of Social Cognitive Theory and adult learning methodology (ADKAR), the success of OIS
mission:SAFE draws upon various psychological triggers including:
 Expectations
 Behavioral Capability
 Self-efficacy
 Reinforcements
 Reciprocal Determinism
 Observational Learning

One of the main elements of success is a simulated phishing program, which began as an all-staff approach and has matured to targeted exercises based on divisional, regional, role-based, and cultural insights. Through the simulation program, Resiliency Rate as a KRI, as well as the results of each exercise, drive strategic decisions to enhance support in our most vulnerable areas.

Since the program’s inception two years ago, the OIS mission:SAFE program has become a recognized standard of corporate assurance at LabCorp and has produced measurable results for the human factor.

avatar for Jacqueline LaScala

Jacqueline LaScala

Director of Behavior Management and Communications, LabCorp
Jacqueline LaScala is the Director of Behavior Management & Communications for LabCorp’sIT Office of Information Security. Her area of focus is on applying the principles of SocialCognitive Theory and adult learning to the human side of securing information. She developedand manages... Read More →
avatar for Jim Nelms

Jim Nelms

CISO, LabCorp

Thursday May 16, 2019 3:10pm - 4:00pm PDT
Club Room